Food and drink products cannot be returned. Copyrighted products like software, music, movies, CDs, DVDs and video products cannot be returned if they have been opened or their seal has been broken or tampered with. Consumables products (for example but not limited to inkjet, ribbons, toner cartridges) cannot be returned if they have been opened or their outer seal has been broken or tampered with. Most furniture and dated, customised or made to order products such as diaries, calendars, events, stamps, clothing and furniture cannot be returned. Unwanted or ordered in error products can be returned for credit provided they pass the food and drink, copyrighted, consumables, dated and made to order criteria detailed above and you contact us in writing by replying to the "Order Dispatched" email we will have sent you within 14 days of the goods being delivered to your address and the product is returned unmarked, undamaged, unused and in a resaleable "as new" condition and includes all original packaging and accessories and instruction manuals. We must collect the item from the address we delivered to and we will deduct from your refund the cost of the collection which is currently £10 (excl vat)+VAT. If your order originally qualified for free delivery but by returning the unwanted product brings the order back below the free delivery threshold, then the original delivery fee will be deducted from your order. If you originally paid for delivery that will not be refunded. We may also deduct up to 20% in restocking fee from your refund if our supplier of the item charges us restocking fee for the return of the unwanted items. We are unable to accept any returned product or refund any purchase unless it has been arranged and agreed in advance with us.